To create a new water account, or call about a bill, or make payment arrangements or bill adjustments call Water Billing at 706-236-4440 or visit our Customer Service Center at 601 Broad Street.
You must be at least 18 years of age. To establish a new service, transfer service, or discontinue service please email a request to the Water Department. Please include a copy of your picture ID and the first page of the lease or proof of ownership.
New customers within the city will arrange for their garbage pickup at the time they apply for water service. Any future changes must be done directly through the Solid Waste Collections Department by calling 706-236-4580.
Bills & Fees
A 10% penalty assessed to all bills if not paid within 14 days. Cut-off date printed on all bills with a previous balance.
Fees will be charged for NSF/closed account checks, broken locks, meter tampering, cut-offs for non-payment, and damages to the water meter or electronic devices connected with an automated meter reading system.
Methods of Payment
- Bank Draft
- Credit Card
- Personal Checks
Drive-through window, night deposit drop box, in-person, automatic draft, and online payments are available for customer use.
A maximum of two adjustments may be given for a leak. Only the sewer charge is adjusted and the customer must present proof that the leak has been repaired before the adjustment.
Teresa HarrellAssistant Director
Water BillingPhysical Address
601 Broad Street
Rome, GA 30161
601 Broad Street Rome GA 30161
PO Box 1711
Rome, GA 30162
Monday through Friday
8 AM to 5 PM